Monday 16 September 2019
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Rochester, NY
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The Rochester Genesee Regional Transportation Authority (RGRTA) is seeking a qualified firm to promote and educate our customers via in-person outreach leading up to and after the launch of the Reimagine RTS system on June 29, 2020. Specifically, the Vendor will bring local expertise to recruit, hire, and coordinate qualified external and internal RTS Ambassador Staff and ensure that all customer-facing Ambassador Staff are properly trained in the new Reimagined RTS system, customer-facing technology, and promotion/customer service skills.
Pursuant to Article 15-A, this contract has a MWBE goal of 30%. The contract also has an SDVOB goal of 6%. Additional information about these goals is included in the RFP.
Proposals will be accepted until 3 p.m. on October 11, 2019 at the RGRTA Administration Building Reception Desk, 1372 East Main Street, Rochester, New York 14609. Proposals received after the time and date specified will not be considered.
The RFP document is available by email at: To ensure proper delivery, please include procurement # RGRTA 055-019 in the subject line of your email request.
Any firm appearing on the Comptroller General’s List of Ineligible Contractors is not eligible to participate in this Solicitation. RGRTA is a tax-exempt Public Authority. The award of a contract is not subject to Section 103 of the NYS General Municipal Law.
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