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City to Launch New Online Bill-Pay Portal

By Staff


city logo - newThe city has announced it will launch “eCitizen Online Bill Pay Portal,” an expanded new online bill payment system, Tuesday, Oct. 25.

Customers will be able to use the Bill Pay Portal to pay taxes, water bills, parking tickets, renew alarm permits and make donations to the Rochester Animal Services and Reforest Mount Hope funds, city officials stated.

The system will also include expanded options to pay via multiple bank and payment card accounts; enhanced user profile settings and notifications; the ability to schedule recurring and one-time payments; the ability to set up payment plans; real time account balance updates, and easier access to billing information.

In addition, customers will also be able to pay more than one bill with one transaction, make partial payments, and view their bill-paying history.

City officials said users will also have the ability to create password protected profiles, or make one-time payments as guests; however, customers who are currently set up for automated payments with the city will have to re-establish their automatic payments through the Bill Pay Portal after creating their user profiles.

The new system will be available on the city’s website the morning of Oct. 25.

The old system will cease to operate the morning of Oct. 24, resulting in an approximate one-day period when no payments can be made.

Visit for additional information, or to use the new system.

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