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THIS IS A COMPETITIVE CLASS POSITION. THE INDIVIDUAL SELECTED TO FILL THISVACANCY WILL BE GIVEN A
PROVISIONAL APPOINTMENT AND WILL BE REQUIRED TO PARTICIPATE IN THE NEXT CIVIL SERVICE EXAMINATION
FOR THIS TITLE.

CURRENT VACANCY

POSTING DATES: May 18, 2018 THROUGH: June 1, 2018
JOB TITLE: Network Services Team Manager (Systems Engineer II/III)
SALARY RANGE: $66,925 to $95,612 / Annually
DEPARTMENT/BUREA: Department of Information Technology

TYPICAL WORK ACTIVITIES:

Develops strategic plans and ensures communication and understanding by the organization; Leads, plans, coordinates, and implements all aspects of the IT Client, Server, or Network components within the business plan; Functions as project leader/manager on large projects to ensure all required capabilities are provided for, which may involve coordination and training either inside IT or outside the IT Department, such as a new roll-out of desktop software; Collaborates with organizational project managers in strategic planning, to define requirements and provide technical direction; Leads and coaches Technical Infrastructure (TI) employees on assigned team activities, assigning and monitoring work, motivating, and providing feedback; Interfaces with vendors for contract negotiations and ongoing life cycle maintenance and support activities; Evaluates day-to-day operations for process or technology improvements; Configures/manages software release and patch testing, Client, Server, or Network upgrades, plus monitoring and resolution of all related problems; Provisions Physical or Virtual Desktop and/or Servers and Storage within a VM and SAN environment for servers, and/or provisions wireless, network switches, and routers in the network environment; Develops and implements Team/Technology SLAs based on organizational/business requirements and data driven analysis; Designs and/or implements monitoring tools and ensures performance parameters stay within acceptable user
requirements or promised SLAs; Designs architecture of capacity planning processes and tools and ensures adequate capacity for day to day operations and new initiatives; Conducts cost benefit analyses and provides budgetary resource and cost estimates to TI Leadership and Project Managers as required;
Evaluates and advises IT management on computer hardware and software, resource allocation, and development; Develops strategies and provides recommendations associated with security technologies and standards relative to Desktop/End User, Network, or Server environments and developsimplementation approaches and strategies; Diagrams flow charts, including the use of spreadsheet and graphics software; Analyzes Help Desk tickets in the relevant technology and implements improvements for organizational productivity and effectiveness; Provides training and strategic transfer of responsibilities to 1st Level Support, self-service environments, or elsewhere within IT as appropriate; Assesses technical competence of staff and develops training plans to improve staff and organizational competence.

MINIMUM QUALIFICATIONS:

A. Bachelors or Associates degree in Computer Science or closely related field AND five (5) years of Information Technology work experience which MUST have included one of the following: " design, configuration, installation, and maintenance of server environments; " design, configuration, installation, and maintenance of network environments; " design, configuration, deployment, and maintenance of end user computing environments;*

*Within the five (5) years, there MUST be a minimum of three (3) years of systems design (architecture).

AND

B. One (1) year of project and/or people leadership, which may include direct supervision of IT staff. ****The experience in A and B may have been gained either concurrently or separately.


DEADLINE FOR APPLICATION IS AT 5:00 PM ON Friday, June 1, 2018. APPLICATION WILL BE ACCEPTED THROUGH THAT DATE IN ROOM
103A, CITY HALL. PLEASE BE CERTAIN THAT YOUR APPLICATION IS COMPLETE AND DESCRIBES ALL RELEVANT EXPERIENCE. APPLICATIONS WILL BE REVIEWED BASED UPON THE INFORMATION SUPPLIED. Resumes may accompany but will
not be accepted in place of a City of Rochester employment application. Applications may be obtained at City Hall, on the City's website: www.cityofrochester.gov, or by sending a self-addressed, stamped envelope to Human Resource Management, City Hall, 30 Church Street, Room
103A, Rochester, NY 14614.

Application must be received or post marked by the final filing date, otherwise this application will be rejected.

Carolyn Grinstead, Human Resource Consultant I

EEO/Americans with Disabilities Act Employer
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