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RTS May Cancel Some Morning Bus Trips

By Staff


MediaHandlerRegional Transit Service (RTS) has announced some weekday morning trips, between the hours of 5:30 a.m. and 7:50 a.m., on 23 bus routes may be temporarily canceled due to a shortage of bus operators.

RTS officials said the organization has a temporary shortage of about 20 bus operators due to unusually high rates of illness and absence, and more retirements than usual.

As a result,  some morning trips on designated routes may be unavailable until further notice.

The impacted routes will be: 1, 8, 9, 10, 13, 14, 16, 24, 28, 31, 33, 34, 35, 36, 39, 40, 47, 48, 57, 81, 82, 102, and 103.

“We are truly sorry for the inconvenience this temporary situation has caused our customers,” said RTS Chief Operating Officer Miguel Velazquez. “While 99 percent of our scheduled service is still in regular operation, we know that 20,000 customers rely on RTS daily to travel to and from work, school, shopping, health care appointments, and other destinations. Given our solid track record for reliability and on-time performance that consistently exceeds 90 percent, our customers have come to expect and depend upon our service. We are working aggressively to fill these unanticipated vacancies.”

In addition, Velazquez said some operators have currently taken on overtime, or additional shifts, in order to make up for the shortage. RTS has also accelerated a recent training class, which should put eight new operators on the road in the next few weeks.

Velazquez said another new class will begin in April.

RTS officials will post daily service alerts on, between 5:15 a.m. and 8 a.m.; as well as social media sites. In addition, RTS Transit Center officials will make daily announcements. Customers may sign up to receive daily notifications via text, voice or email by registering online at, contacting RTS Customer Service at 585-288-1700, between 7 a.m. and 6 p.m., or by emailing