According to reports, the FBI notified the company of the breach, which may have occurred due to phishing attacks, or data breaches from other companies which stored TWC customer information.
“Approximately 320,000 customers across our markets could be impacted by this situation,” a Time Warner Cable spokesman stated. “To protect the security of these customers, we are sending emails, and direct mail correspondence, to encourage them to update their email password as a precaution.”
According to the company, there have been no indications that TWC systems were breached.
Officials said customers may visit the company’s website at www.timewarnercable.com, or call customer service at (800) 892-4357, for additional information regarding the breach.