When you order a product online, there are certain things you expect to have happen. The most important is that it should arrive at your Rochester home within the expected timeframe. If you ordered something and it never arrived, you might be unsure about what to do. These steps are what should happen if your online order never arrives at your Rochester home.
Check With Your Neighbors
If your order is marked as delivered, yet it isn’t on your property, check in with your neighbors. Mail delivery isn’t perfect, so there’s a chance that your product ended up being delivered to a house near yours. Ask around your Rochester neighborhood in order to see if someone else has your delivery. This could be a situation that is easily resolved before contacting the company.
Contact the Business
If a mistake was made, the business will want to hear about it. Globally, around 1.8 billion web pages are operating at the same time each day. This means that there is a lot of competition. If things are going wrong for a business, it impacts its reputation and makes it harder for them to make money. Let the business know that you never received your order. This gives them an opportunity to correct the mistake quickly and to your satisfaction. Often, they will either offer to resend it or give you a refund. Choose the option that works best for you. Then you can end the issue quickly.
Contact Your Credit Card Company
Approximately $634.8 billion dollars in trade of products and services occurs between China and the United States every year. Many of these transactions are done via credit card. If you’ve contacted the company and they have refused to help you, you should contact your credit card company to protest the charges. Your credit card company offers protection against unethical business practices, so they’ll be able to get you your money back. This isn’t something you should do right away, instead, you should try to get a refund directly from the company. However, you might end up with an unethical business owner who is trying to keep your money without providing the agreed-upon service. Canceling the credit card charge will protect you.
Go Higher With Your Complaint
Businesses in Rochester and elsewhere are required to uphold a certain standard. Their practices must be legal. If they treat customers poorly, you can get some relief by going to a higher authority. This might be a trade organization that the business belongs to. It could also be a business watchdog group like the Better Business Bureau. Your local government might also have resources available to you. Not only will going to these organizations ensure that you get the results you need, but it will also protect other people from going through the same issues.
Small Claims Court
Finally, if nothing else has worked, you might file with small claims court. Businesses do get sued. According to the Small Business Association, 30% to 50% of small businesses are involved in some kind of litigation each year. If you haven’t been able to get your money back, it might be enough to bring it to small claims court and make the business face legal consequences.
It can be frustrating when you order an item online and it never arrives at your Rochester home. Luckily, there are steps you can take to fix the situation. Use these tips to handle the situation as quickly and ethically as possible. That way, whether you’re looking for a replacement item or a refund, you’re sure to get the results you need.