Dhimant Master Now Serves as City’s First Ever Chief Data Officer

Mayor Malik D. Evans announced today that he has appointed Dhimant Master as the City’s Chief Data Officer, a new position that will to oversee the implementation of a comprehensive data strategy and foster an evidence-based culture in the City workforce.

“Dhimant Master brings a deep insight into the dynamic applications of data and will help us improve customer service and develop even more effective programs that deliver measurable results for the people of Rochester,” said Mayor Evans. “The City data strategy and the data maturity of our workforce are critical components of our efforts to create a safe, equitable and prosperous Rochester by inspiring hope and delivering opportunity for everyone.”

“Throughout my career, I have cultivated a passion for fostering data-driven cultures and leveraging data to drive meaningful insights and outcomes,” said Master. “I am grateful to Mayor Evans for this opportunity to contribute to the strategic direction and operational improvements of the City of Rochester.”

As Chief Data Officer, Master will advance the City’s ability to apply data to decision making, program evaluation and policy implementation. He will work with departmental leaders, staff, and other stakeholders to better integrate data analysis into City operations and measure the effectiveness of City services for Rochester’s residents, employers and visitors.

In this role, he will also oversee the City’s participation in Bloomberg Philanthropies’ What Works Cities Certification process to work toward a standard of excellence for data-driven, well managed local government. In 2022, Rochester was one of 11 cities across the globe to be inducted into

Bloomberg’s City Data Alliance, which provides premiere consultation, coaching, and peer-city engagement on the use of data to strengthen and innovate municipal services.

Master brings almost 20 years of experience to his role with the City. He was most recently the head of Business Intelligence, Analytics, Data and Robotics Process Automation at Crown Castle, a communications infrastructure company. He also worked as a senior manager at American Tower Corp., and as an enterprise manager at Xerox Corp.

He holds master’s degrees from the University of Rochester, and Syracuse University, and is working on completing a master’s degree in data science at Harvard University.