NYSEG, RG&E Urge Customers to Seek Assistance as Winter Heating Protections End

Photo: Rochester Gas and Electric (RG&E)

New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) are urging customers to find relief for unpaid bills for their electricity and/or gas service. The winter restrictions on service disconnections have ended, meaning customers with a financial need for help with unpaid bills should act now to keep their service on.

“We want customers to be able to pay their bills. We want them to know financial help is readily available,” said Christine Alexander, vice president of Customer Service at NYSEG and RG&E. “The Companies strongly encourage customers to contact us about assistance programs sooner, rather than later.”

NYSEG and RG&E offer a variety of services to meet the diverse needs of their customers, including the Energy Assistance Program (EAP). Qualifying customers for this program may receive a monthly credit on their bill.

NYSEG: visit nyseg.com/HelpWithBill or call 888.315.1755

RG&E: visit rge.com/Help With Bill or call 877.266.3492

Customers in arrears are provided multiple communications in advance of a disconnection. These contacts include a bill, a reminder notice or phone call, a termination notice with an additional payment period, an additional call, and then an in-person field visit to the residence to collect or shut off service. These measures are required by the New York State Public Service Commission and are intended to provide customers with significant advanced warning before any disconnection is Performed.

NYSEG and RG&E make deferred payment agreements and other assistance available for eligible customers. The Companies can help with payment plans for eligible customers, which are available online or by calling us so we can find a solution together.

For more information, visit www.nyseg.com. For more information, visit www.rge.com.