Retail Associate

Qualifications

• Manages Work Processes

• Business Acumen

• Plans, Aligns & Prioritizes

• Collaborates

• Leading by Example

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner

• Ability to perform basic mathematical calculations commonly used in retail environments

• Ability to use all Store equipment, including PDTs, registers and PC as required

• Ability to spend up to 100% of working time standing, walking, and moving around the Store

• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop

• Ability to occasionally push, pull and lift more than 25 pounds

• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies

• Certain assignments may require other qualifications and skills

• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds

Benefits

• Career growth

• The base pay range for this role is $15.00-$15.50

• The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location

• The range listed is just one component of the total compensation package for employees

• Other rewards vary by position and location

Responsibilities

• The Retail Associate is responsible for ensuring our Customers have a positive shopping experience

• The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation

• The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require

• The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals

• Understands that safety is the number one priority and practices safe behaviors in everything they do

• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone

• Maintains clutter free, clear egress to emergency exits

• Immediately corrects or reports any unsafe conditions or practices to Store Leadership

• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times

• Recognizes fellow Associates using Company recognition programs

• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner

• Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction

• Provides prompt and efficient responses to Customers at all times

• Responds to Customer Service calls immediately

• Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed

• Represents and supports the Company brand at all times

• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas

• Maintains a professional appearance and adheres to the Company's dress code at all times

• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas

• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards

• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers

• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards

• As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers

• Safeguards confidential information, cash and credit card information, and merchandise

• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals

• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures

• Maintains a high level of awareness and accuracy when handling bankable tenders

• Demonstrates a sense of urgency to efficiently perform their role

• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow

• Builds Talent

• Communicates Effectively

• Ensures Accountability & Execution

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

PHYSICAL REQUIREMENTS/ADA:

• Ability to use all Store equipment, including PDTs, registers and PC as required.

• Ability to spend up to 100% of working time standing, walking, and moving around the Store.

• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

• Ability to occasionally push, pull and lift more than 25 pounds.

• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

• Certain assignments may require other qualifications and skills.

• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

APPLY HERE